Table of Contents
NZ Game Shop began in 2004 as a modest eBay store focused on selling repaired and pre-owned video games. Since then, it has expanded into a well-established online retailer offering a wide variety of entertainment products. The company offers a wide range of game products, from video games to board and card games, DVDs, Blu-rays, music, books, toys, and collectibles. Their goal is to provide customers with a broad selection and competitive prices, supported by a loyalty program that rewards regular shoppers.
Introduction to NZ Game Shop
Starting as a flagship UK e-commerce store in 2007, NZ Game Shop has steadily grown its product range beyond video games to include an extensive collection of entertainment items. The company focuses on meeting the needs of gamers and collectors by continuously adding new titles and products.
Based in Chesterfield, UK, the company maintains a strong commitment to customer satisfaction through initiatives like the Player Points loyalty program, making it a reliable destination for a variety of entertainment goods.
Evaluating the Site
A review of NZ Game Shop reveals a generally positive impression, with some areas for consideration. The website has a good trust rating from automated checks such as Scamadviser. These checks confirm the site is likely legitimate and safe, featuring a valid SSL certificate – an assurance for low-risk sites – and no malware detected.
Customer reviews on platforms like Knoji average around 3.9 out of 5, indicating moderate satisfaction. Customers appreciate the pricing, product range, and customer service, although there are occasional concerns that potential buyers should be aware of.
Games Selection and Availability
NZ Game Shop offers a broad and varied selection of games and entertainment products. Their main focus is on video games for multiple consoles, including the latest releases, classic titles, and indie games, all compatible with PAL systems.
Beyond video games, the store stocks board games and card games such as Magic: The Gathering and Pokémon. They also offer DVDs, Blu-rays, music, toys, and gaming accessories, with nearly 100,000 products available. The inventory is regularly updated with new arrivals and sales items, providing a wide range of choices for gamers and collectors alike.
The company’s website provides detailed product descriptions, including compatibility and language information, helping customers make informed decisions. This transparency is particularly useful for buyers who want to ensure the games they purchase will work on their systems and meet their language preferences.
Customer Service and Support
NZ Game Shop provides several customer service options. Customers can get in touch via a contact form or email at [email protected]. There is also a live chat service available Monday to Friday from 09:00 to 16:30 UK time for urgent queries. Phone support is offered during business hours on 01246 808610. The FAQ section on the website covers common topics such as order changes, returns, and delivery codes, offering clear guidance.
Returns are accepted if items are unopened and sealed, or if they arrive damaged or faulty. Customers are advised to contact customer service for assistance with returns. However, there have been recent reports from some customers about security concerns and phishing attempts following changes in ownership. These issues have affected trust in the reliability of their customer support. Prospective buyers should exercise caution and verify communications carefully when dealing with NZ Game Shop.
Despite these concerns, the company maintains standard customer service channels. It is advisable to stay vigilant and follow best practices for online shopping to avoid potential scams.
FAQs
How long will my order take to arrive from NZ Game Shop?
Orders from NZ Game Shop are usually dispatched within 48 hours, Monday to Friday, excluding public holidays. Standard delivery to New Zealand typically takes 6 to 12 working days. Express delivery is also available, usually taking 4 to 10 working days.
What payment methods are accepted at NZ Game Shop?
The company accepts major credit and debit cards, including Mastercard, Visa, and American Express. PayPal and PayPal Express Checkout are also accepted. All transactions are processed in New Zealand Dollars (NZD), and payment must be made at the time of purchase.
What languages are available on NZ Game Shop games?
All games sold by NZ Game Shop are full English language versions. Some games may allow language changes in the settings, but the company cannot guarantee which additional languages, if any, are available for every title.
